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Piet M

1 reviews | Active since Dec 2016

14 Aug 2017, 15:17

Samsung a different tune.

<p>The charging port on my 6 month old Samsung S6 cellphone became defective. I took the phone in to the walk in store in Tygervalley shopping centre. They promised that the phone will be repaired within 2 days if the spares were available alternatively within one week. A week later i phoned them, only to hear that the spares are not available and they will let me know. A day later and no response from them. Taking into account that the phone line to this department is always engage makes it this more frustrating. This is really terrible service from a huge brand name in the market </p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply15 Aug 2017, 09:00
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA

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Piet M's update21 Aug 2017, 10:17
Reviewer Update
One more week gone without any feedback from the shop or Voice of customer team. This is really not the type of service that i expected when i bought the phone. Will seriously reconsider ever buying a Samsung product again.