1 reviews | Active since Dec 2016
Samsung a different tune.
<p>The charging port on my 6 month old Samsung S6 cellphone became defective. I took the phone in to the walk in store in Tygervalley shopping centre. They promised that the phone will be repaired within 2 days if the spares were available alternatively within one week. A week later i phoned them, only to hear that the spares are not available and they will let me know. A day later and no response from them. Taking into account that the phone line to this department is always engage makes it this more frustrating. This is really terrible service from a huge brand name in the market </p>
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This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
