1 reviews | Active since Dec 2020
SAMSUNG! A bunch of *****...
I bought the SAMSUNG GALAXY A51 128GB Dual Sim-Crush Blue from takealot.com On the 21 September 2020. After which i received my phone on the 28 September 2020.
I submitted a claim on the 29 September 2020 *** for the complimentary galaxy Buds for the promotion that was running from the 14 September till the 7 October 2020.
After 14 days that I didn't receive anything from Samsung I decide to give Samsung customer care (***) a courtesy call on the 13 September 2020. As they put me through to the verify department. As were i find out that my galaxy bud claim was declined due to no IMEI number on my submission.
The advice that I got from the Verify Department was that I can resubmitted my submission via email.
I contacted takealot.com, and they could only assist me on 22 October 2020 with a Letter of Proof of Purchase and the IMEI number included.
I forwarded the email to the verify department, we I got a reply email from Kirsten Olifant from the verify department on the 27 October stating I must "kindly provide a delivery address for use to arrange dispatch" I rep**** with my delivery address. Up until Today I didn't receive my complimentary galaxy buds. I even send another email on the 24 October to Kirsten asking for a progress report since its been more than a month. But i never receive any reply and still up to Today I never receive my complimentary galaxy buds.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Your concerns have been duly noted
Please visit your retailer and request receipt listing your eligible Galaxy device information and the date of purchase, the one submitted is not valid. And email to verify @ samsung . com and copy zaservice @ samsung . com
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
Please visit your retailer and request receipt listing your eligible Galaxy device information and the date of purchase, the one submitted is not valid. And email to verify @ samsung . com and copy zaservice @ samsung . com
Kind Regards,
SamsungZA
NM