Samsung a a Company with NO INTEGRITY AND HONESTY

On 15 August 2017 I bought a 55” UHD Smart TV. In July 2019, the screen started developing lines and I immediately contacted Samsung. Towards the end of of Aug 2019, Samsung came to fit the new screen. Luckily, my wife was able to notice a crack on the bottom of the screen and we immediately contacted Samsung to come and replace it. This was the first indication that Samsung is a brand that has no integrity. We were happy that the matter was resolved.

To our surprise the new screen immediately stopped working on 04 January 2020 - showing similar defects as the one they replaced. We escalated the matter to their VOC department and a consultant by the name of of Shaun was allocated our matter. The guy is so arrogant and told me that the bottom line is that the TV is out of warranty and I will pay for the repairs. The guy failed to understand that this was not a new issue. I asked him if he had read my email and he said no and I asked him so how can he quickly reach that conclusion that I must pay given that the screen is about 4 months old. I’m now waiting for his letter to tell me that Samsung will not assist in resolving this issue.

I would like to ask Samsung as an OEM, how long should a new screen last if it’s used to view TV programs by a household of 4. Shaun refused to answer this question.

Samsung is a WORST BRAND. I have had a SONY BRAVIA that I used for more than 10 years. I am disappointed. I will really appreciate a response from from Samsung.