1 reviews | Active since Sept 2017
Samsung A 7 2017 Model
I bough the new Samsung A7 2017 Model on July 14 2017 at Vodacom. I Traveled on a business trip overseas and when I switched on the device on the 18th July at the Airport the screen turned black. You cant do any thing with the phone when I plugged in the charger the phone gets so hot I eventual called this to Samsung South Africa but they would not comment on the product.
They have to most excuses on a new product that's failing and they want you to pay for a new screen and the repairs for a poor product.
Dear Jaco,
Please note your query has been escalated to our voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Dear Jaco,
Please note your query has been escalated to our voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
