JV
Jaco V

1 reviews | Active since Sept 2017

21 Sept 2017, 15:26

Samsung A 7 2017 Model

I bough the new Samsung A7 2017 Model on July 14 2017 at Vodacom. I Traveled on a business trip overseas and when I switched on the device on the 18th July at the Airport the screen turned black. You cant do any thing with the phone when I plugged in the charger the phone gets so hot I eventual called this to Samsung South Africa but they would not comment on the product.

They have to most excuses on a new product that's failing and they want you to pay for a new screen and the repairs for a poor product.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply21 Sept 2017, 16:33
Official

Dear Jaco,


Please note your query has been escalated to our voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA