Samsung A 30 bend issues

Got my new Samsung A30 and realized after having it 4 days it seems to be bent. Took it the Monday on day 5 to chatz service provider ,whom sent it away according to them. Nothing broken screen protector all in tact nothing wrong but visually can see it is bent. Samsung is saying user abuse of which I feel is unfair as there is no visual damage or bumps nothing. They quoted me allmost R6000 te repair of which is rediculous after 4 days and I am certain I didnt bump it anywhere and cannot see anything on phone or cover it comes with of any damage. Deeply dissapointed allways supported Samsung but maybe time to move on to something else. Being a customer for many years first ever complaint and no assistance only a quote to repair. I dont even know how it got damaged. Thanks Samsung for ruining my experience.