SS
Sinazo S
1 reviews | Active since Jun 2023
27 Jan 2024, 05:15
Samsung
Bought a Samsung Z flip 5 at the beginning of December 2023. One of the attractions was the receipt of a elegant gift which I have not yet received. The Samsung rep ladies' excuses is always either, "the gift will arrive on Friday". Or they are not available in store. The gifts may be 'complimentary /just courtesy', however, that 'courtesy' was promised to me.
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Replies (2)
Samsung South Africa's replyOfficial
27 Jan 2024, 08:13Good day Sinazo
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply27 Jan 2024, 08:13
Official
Good day Sinazo
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
SS
Sinazo S's updateReviewer Update
27 Jan 2024, 12:21Thank you
SS
Sinazo S's update27 Jan 2024, 12:21
Reviewer Update
Thank you