WD
Wesley D
1 reviews | Active since Mar 2015
23 Mar 2022, 14:50
Samsung
Quick to take your hard earned cash.
Bought a 70” TV July 2021 and after 2 months needs to be replaced. It’s now 7 months later and still waiting for head office to approve a replacement unit.
As if Samsung is waiting for my warranty to expire
Worse brand ever
Thanks Sam ***
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
23 Mar 2022, 14:59Good day, Wesley,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Samsung South Africa's reply23 Mar 2022, 14:59
Official
Good day, Wesley,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
WD
Wesley D's updateReviewer Update
23 Mar 2022, 15:23I’ve been in that damn escalations department for a while now as per your store ? So what difference will you be making ? Having you escalate this vs the store makes no difference to me as I’m now waiting for 7 months for a call from Samsung!!
Would rather move over to LG as there products are 10x better than yours including there customer service
Would rather move over to LG as there products are 10x better than yours including there customer service
WD
Wesley D's update23 Mar 2022, 15:23
Reviewer Update
I’ve been in that damn escalations department for a while now as per your store ? So what difference will you be making ? Having you escalate this vs the store makes no difference to me as I’m now waiting for 7 months for a call from Samsung!!
Would rather move over to LG as there products are 10x better than yours including there customer service
Would rather move over to LG as there products are 10x better than yours including there customer service