EH
Eben H
1 reviews | Active since Jul 2021
06 Aug 2021, 08:45
Samsung
Think its absolutely ridiculous that you go to Samsung at the Grove mall to get a repair on a phone (06.14.2021) its nearly two months later and they still haven't sent the quotation on repair, after charging me R450 for assessment of the phone... If you call them there's no answer and no email to contact them.
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Samsung South Africa's replyOfficial
06 Aug 2021, 09:01Good morning Eben ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply06 Aug 2021, 09:01
Official
Good morning Eben ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM