TZ
Tatenda Z

1 reviews | Active since Feb 2017

21 Feb 2017, 09:52

Samsung 7kg Front Loader Washing Machine writing comes off

<p>So I got this washing machine in 2012, yes its done its time but still working okay save for all the writing coming off. The first month already, the writing was coming off. Called for service the unit was repaired with the technicians saying this is a common thing they are having to fix. A couple of months later they were back to replace the same parts with writing again. </p> <p>Now that Im out of warranty, I am stuck with a 'NO NAME' machine with no brand name or written settings. Called to ask for the way forward, Lauren the agent said this is a common thing they experience and then changed to no this is the first call I have ever received.</p> <p>So now, they charge R450 callout, plus labour, plus the parts with writing that still comes off.</p> <p> </p> <p>Why not have just invest in properly printed settings and names on the washing machines or its a conspiracy to get callouts to replace the parts since you cant work with a washing machine that has no writing. Only Samsung knows the real reason why</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply22 Feb 2017, 10:51
Official

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.