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Boitumelo N
1 reviews | Active since Sept 2016
27 Apr 2023, 10:19
Samsung ****
I have booked my TV for a callout repair because it restarted and the remote died, which was the second remote. The repairs centre opened and closed and reopened my case more than six times and it has been like this since February. One guy contacted, He said he is from Samsung and charged me R4500 in Cash to repair my TV that is on warrantee. He only did something to the software and never opened the TV. Two days later someone contacted me to say that he was sent by a Samsung to collect my TV. How is our information leaking in the call centre? I need to know why I was charged R4500 in cash for repairing a TV that is still covered on warrantee? How the hell the hell did my information leak?
Helpful (0)
Replies (9)0
Replies (9)
Samsung South Africa's replyOfficial
27 Apr 2023, 10:22Good day Boitumelo
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply27 Apr 2023, 10:22
Official
Good day Boitumelo
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
BN
Boitumelo N's updateReviewer Update
28 Apr 2023, 09:39It is very unfair, what you are doing
BN
Boitumelo N's update28 Apr 2023, 09:39
Reviewer Update
It is very unfair, what you are doing
Samsung South Africa's replyOfficial
28 Apr 2023, 14:21Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply28 Apr 2023, 14:21
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
BN
Boitumelo N's updateReviewer Update
28 Apr 2023, 15:30I have not received any call, From anyome to help me with this matter
BN
Boitumelo N's update28 Apr 2023, 15:30
Reviewer Update
I have not received any call, From anyome to help me with this matter
BN
Boitumelo N's updateReviewer Update
29 Apr 2023, 09:14Kindly provide an update.
BN
Boitumelo N's update29 Apr 2023, 09:14
Reviewer Update
Kindly provide an update.
Samsung South Africa's replyOfficial
29 Apr 2023, 09:24The issue has been escalated we will inform you once the matter has been resolved, please wait for feedback.^NM
Samsung South Africa's reply29 Apr 2023, 09:24
Official
The issue has been escalated we will inform you once the matter has been resolved, please wait for feedback.^NM
BN
Boitumelo N's updateReviewer Update
29 Apr 2023, 09:37Not a problem, I will wait for the call, My contact number is ***.
Please send me a mail if my number is offline because we are sometimes on loadshedding
Please send me a mail if my number is offline because we are sometimes on loadshedding
BN
Boitumelo N's update29 Apr 2023, 09:37
Reviewer Update
Not a problem, I will wait for the call, My contact number is ***.
Please send me a mail if my number is offline because we are sometimes on loadshedding
Please send me a mail if my number is offline because we are sometimes on loadshedding
BN
Boitumelo N's updateReviewer Update
02 May 2023, 09:05I am still waiting for a call until today
BN
Boitumelo N's update02 May 2023, 09:05
Reviewer Update
I am still waiting for a call until today
BN
Boitumelo N's updateReviewer Update
04 May 2023, 17:16As much as you are ignoring me,It is much simple that you are covering your mess.
BN
Boitumelo N's update04 May 2023, 17:16
Reviewer Update
As much as you are ignoring me,It is much simple that you are covering your mess.