TV
Tembela V

1 reviews | Active since Aug 2017

14 Aug 2017, 15:38

SAMSUNG 65' CURVE TV - SERVICE ORDER ***

<p>Good day,</p> <p> </p> <p>Samsung just don't have respect for its clientele. My TV has been on repairs as of 28 June 2017 till to-date; I'm just not getting any joy from SAMSUNG. I have been dealing with Ms. Portia from the service department. All i know is that she is waiting for the Regional Manager to respond to her e-mail. When i phoned "Pretoria Appliance" where the TV went for repairs, I'm told that the repairs are done and the TV fully functional. They are waiting for SAMSUNG to approve the quotation. This is a brand new TV which was bought last year in June, and it is still under warranty.</p> <p> </p> <p>The level of service is just disgusting and how i wish i can get rid of all the SAMSUNG PRODUCTS in my house. I would never advise anyone to buy any SAMSUNG PRODUCT, because the after service is just appalling.</p> <p> </p> <p>#NEVER BUY A SAMSUNG BRAND....# SAMSUNG JUST DOES'NT RESPECT ITS CLIENTELE.....# WHAT YOU PAY FOR, IT'S NOT WORTH IT.....</p> <p>Regards,</p> <p>Tembela</p> <p> </p>

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply15 Aug 2017, 09:05
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA

TV
Tembela V's update15 Aug 2017, 09:23
Reviewer Update
Good day SamsungSA, I hope my complaint will receive your urgent attention. It is highly unacceptable and disappointing if I can sit for +- 7 weeks without a TV set which I bought cash. It was exactly the same thing with my Samsung S6 edge, where it kept on going back and forth for repairs. I still ask myself, why should I continue to be loyal to brand which doesn't work? Regards, Tembela