PK
Pravesh K
1 reviews | Active since Feb 2014
21 Nov 2015, 08:44
Samsung 60inch TV taking over month to fix
I have a flicker on the 60inch Samsung TV, this item is still under warranty, I contacted Samsung whom then allocated Technifix to repair the item, they replaced the controller board and then said the screen would need to be replaced, after week I contacted Technifix and they said the part would come from Johannesburg but they could not tell me how long it would take, after another week I contacted Samsung who said they would get back to me in 24 Hours which they did not, that was a week ago. This is terrible service for such a high end item. It has now been a month and the item is still not fixed.<br> <br> Store Repair Number ***<br> Agent Job Number ***<br> <br>
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Replies (1)0
Replies (1)Samsung South Africa's replyOfficial
21 Nov 2015, 09:23Hello Praveshkooblal,
Kindly note that your Complaint has been escalated to our Complaints Department. Your reference number will be ***.
We apologize for any inconvenience caused.
Regards
Samsung Team.
Kindly note that your Complaint has been escalated to our Complaints Department. Your reference number will be ***.
We apologize for any inconvenience caused.
Regards
Samsung Team.
Samsung South Africa's reply21 Nov 2015, 09:23
Official
Hello Praveshkooblal,
Kindly note that your Complaint has been escalated to our Complaints Department. Your reference number will be ***.
We apologize for any inconvenience caused.
Regards
Samsung Team.
Kindly note that your Complaint has been escalated to our Complaints Department. Your reference number will be ***.
We apologize for any inconvenience caused.
Regards
Samsung Team.
