PK
Pravesh K

1 reviews | Active since Feb 2014

21 Nov 2015, 08:44

Samsung 60inch TV taking over month to fix

I have a flicker on the 60inch Samsung TV, this item is still under warranty, I contacted Samsung whom then allocated Technifix to repair the item, they replaced the controller board and then said the screen would need to be replaced, after week I contacted Technifix and they said the part would come from Johannesburg but they could not tell me how long it would take, after another week I contacted Samsung who said they would get back to me in 24 Hours which they did not, that was a week ago. This is terrible service for such a high end item. It has now been a month and the item is still not fixed.<br> <br> Store Repair Number ***<br> Agent Job Number ***<br> <br>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply21 Nov 2015, 09:23
Official
Hello Praveshkooblal,


Kindly note that your Complaint has been escalated to our Complaints Department. Your reference number will be ***.

We apologize for any inconvenience caused.

Regards

Samsung Team.