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Brad M
1 reviews | Active since Mar 2021
07 Mar 2021, 08:19
Samsung
Really terrible service from Samsung call line and Samsung Sandton. I have been trying to activate my Samsung care and nothing is happening, the site is crashing and giving me errors, call centre promises to get back to me but nothing happens. Sandton technician is the most rude person I have dealt with in awhile. Samsung South Africa sort this out!
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Replies (2)
Samsung South Africa's replyOfficial
08 Mar 2021, 08:12Good Morning Brad,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply08 Mar 2021, 08:12
Official
Good Morning Brad,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
BM
Brad M's updateReviewer Update
09 Mar 2021, 15:52Nothing has happened after your escalation apart from someone calling and informing me that my ticket has been closed with no solution. Would still not recommend Samsung products to anyone, service is pathetic. Please contact me with a solid solution.
BM
Brad M's update09 Mar 2021, 15:52
Reviewer Update
Nothing has happened after your escalation apart from someone calling and informing me that my ticket has been closed with no solution. Would still not recommend Samsung products to anyone, service is pathetic. Please contact me with a solid solution.