Samsung

i recently renewed my 2 contracts with mtn . Last year June i upgraded the 1st contract with the contract phone i received a set of Samsung Ear Buds and on delivery the left ear bud wouldnt charge so i had to return it to Wefix in Canal Walk Century City , i found it strange that a brand new pair of ear buds were faulty but never the less i went along with the process. 3 weeks later they supp**** me with a brand new pair which works perfectly now. Now i upgraded my 2nd contract phone in December 2020 and received the Samsung Active watch with the contract phone and 6 months in the watch just stops working (seems the motherboard blew) i took it to Wefix as they are the repairers for Samsung and they looked at the watch and told me immediately without even trying to switch the watch on that my warranty is void they wont even look at it. they say that any scratch or nick on the watch cancels the warranty which is very confusing as its a watch 6 months old and has literally 1 scratch/nick on the edge and now its a paperweight . i went to the Samsung store they at least tried to power it up and saw it didnt work, they gave me the same story about the scratch and losing the warranty. the guy at the Samsung store said that i am one of many to bring the watch in for the same reason. my question is what is Samsung doing giving away products with their phones that are broken or break shortly after getting the product but you lose the warranty basically after opening the box due to you actually using the product. Samsung is WASTING my money that i spend monthly using their products. i am not surprised that Huawei is the better option to take their service is 100 times better and their products last . i really hope that i can get an answer some how and unfortunately i have had to take this route due to the store service being unable to assist in any way . i had phoned Samsung yesterday where i was told the exact same as the stores they cant help Sorry. the Samsung ref number : ***