Samsung 58" TU7000 Crystal UHD 4K Smart - Second TV to Crash - Slow Service Delivery

Good Day Samsung Team, it is day 3 and I'm waiting and was given today as the day for the technician to come out and have a look at my TV so we can move to the next step of waiting another few weeks to get another TV, I called the call center to follow up what time I can expect the technician only for them to tell me, the call out has been canceled and they have no idea why, I am furious and unhappy, would be great if this can be resolved asap and get the technician out to me today, thanks.

Samsung team I want to reiterate what iv said to Tabang on the customer complaints department, your after service is utter *******, I was given a technical error as as excuse as to why my technical call out for today was canceled, to top it up techs don't come out weekends and the tech dispatch departments replies late enough so that I cannot be assisted today, all tech are out and about, your ground service is in desperate need of quality standards because you clear don't know what you are doing.

Very Annoyed Customer

Good Day Samsung, my TV was collected today and I was advised by the techs that it will be repaired and not replaced, I am concerned that iv had this issue twice already and I really do hope this does not take place again after the warranty finishes and being a owner of 3 x Samsung TV and 2 Samsung Phones I have to say I have lost faith in Samsung because of the manner this issue was handled and Should this same issue take place again in the future I will not be purchasing a Samsung Tv because it is well known that this model is a problem yet when I had the issue the first time I was sent an exchange unit with the very same model even though I requested it to be changed to something else.

Thanks for terrible after service.

#Wendy Knowler
I have sent her a mail and hoping she will intervene in this matter.

Hi Samsung, after my previous comments were the tv I purchased was replaced then when the screen gave up again, the screen was replaced in May 2022, my fears of the future that it would be out of warranty and give me a problem again has come true. I begged for a different model or even a smaller size as I was made aware that the 58 inch is a problem but was denied from the beginning and I have the reviews to prove that I requested this. I also see other reviews of people complaining about the 58 inch, my tv is currently out of warranty and the screen is a problem again and it keeps restarting and switching off, is there anything you can do to assist with your product that has proven to be troublesome from the first few months and has taken me away from work to sort out more than once, the first tv that was replaced even gave up just before new years eve so I spent new Years in my new premises with no tv. As per my previous comments I have purchased so many Samsung tvs and other devices and I am quite disheartened that something so expensive cannot even last a few Years without a issue.

Hi Samsung, you have not responded to me you should of recalled this tv because even your technicians advised that this model is a problem, my next step should I not get assistance with this is to go onto social media platforms and show my history of complaints and that I foresaw this would happen and it did.