TM
Tsholofetso M
1 reviews | Active since Jul 2023
20 Jul 2023, 19:33
Samsung 58 inch TV screen needing constant replacement
My husband and I bought our tv at Zambezi Makro in 2020 November (R10 500) and the screen needed to be replaced exactly a year after (2021). The same problem has occured again and we are required to pay R6500 to have it fixed. How long do Samsung TVs last and is this the future we're headed for where we'll have to replace the screen every 1 or 2 years?
This is truly disappointing and what's more disappointing is the service we receieved while trying to arrange for someone to come and assess the issue. We had to wait for more than 2 weeks...
You can do better! But as for us we are done with Samsung smart TVs.
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
20 Jul 2023, 19:35Good day Tsholofetso
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
Samsung South Africa's reply20 Jul 2023, 19:35
Official
Good day Tsholofetso
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM