1 reviews | Active since Oct 2021
SAMSUNG 55' SMART TV *******
ONE STAR IA TO MUCH!! YOU ARE ! YOU REPLACED THE PANEL (SCREEN) UNDER WARRANTY IN MAY 2021, IN DECEMBER 2021 THE MOTHERBOARD BROKE. YOUR TECHNICIAN CAME AND ORDERED A NEW ONE. YESTERDAY 06 JANUARY 2021 HE CAME TO REPLACE IT BUT DID NOT DO IT AS HE NOTICED THAT THE PANEL WHICH WAS REPLACED IN MAY 2021 ARE FAULTY AND NEED TO BE REPLACED. THATS WILL BE 3 MAJOR PARTS IN 6MONTHS. YOU ARE VERY ********** IN YOUR WAY TO HANDLE IT! POLICY SAY THAT 3 REPAIRS YOU REPLACE IT! BUT YOU SAY THAT ITS ONLY 2 REPAIRS. YOU'RE REPAIRS ARE SUBSTANDARD WITH SUBSTANDARD REFURBISHED PARTS! THE SUPERVISOR WHO CALLED ME BACK THINK I'M STUPID! ALL YOU CAN DO HERE ARE AN AUTOMATED RESPONSE! SAMSUNG SOUTH AFRICA YOU ARE NOT THE GOOD COMPANY THAT YOU SAY YOU ARE!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM