NT
Ntombifuthi T

1 reviews | Active since Mar 2015

24 Jan 2020, 19:37

Samsung 55 inch curved LED TV Switches on after 1 hour

I’m so disappointed at the Samsung and their TV quality it seems like the quality is deteriorating. I feel like Samsung ****** on some of my pension money. I bought (R12,000) a Samsung 55 inch FHD curved LED TV in 2018 March when I got my pension pay out. In December 2018 the TV had sound but there was NO PICTURE. I took the TV back to Game the TV was repaired TM Electronics. When received my TV I can see where they opened it on the side there is metal that is sticking out. When I’m watching the TV it switches off there are times when I switch it on it doesn’t switch on it will only after an hour it would switch on. This morning I tried switching the TV on around 6:30 am there was no sound no picture I tried several times. Around 8:00 am it finally switched on. In less than 2 years this curved TV has been giving me problems. When people (friends, neighbors, Stokvel ect) come to my house and they complement this TV: I tell them they mustn’t dare they “must never buy a Samsung TV”. I tell them about my horrible experience. I feel like this TV is a ticking boom after the 2 years warranty it will stop working than I have to see myself. R12 000 is a lot of money for a pensioner.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply24 Jan 2020, 19:48
Official
Good day Ntombifuthi ,
 
We are sorry to hear about your experience. 
 
We would like to escalate your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised. 

You will receive the reference number shortly. 

Regards,
SamsungSA
:^TL