GK
Gail K
1 reviews | Active since Apr 2022
06 Apr 2022, 14:47
Samsung
So vodacom offers you this deal with a samsung phone and tablet. They don't give the tablet, you have to claim from samsung. Claim has been submitted and I now wait 5 weeks for it already. When you phone they either don't answer or they have 20 excuses promising for the next week. Yet, I took the deal and gave to pay, but I didn't get what I pay for.
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Samsung South Africa's replyOfficial
06 Apr 2022, 15:57Good day Gail,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply06 Apr 2022, 15:57
Official
Good day Gail,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS