CV
Cheryl V

1 reviews | Active since May 2016

18 May 2016, 16:22

Samsung

<p style="color: #555555;">After a few months my Samsung S6 screen started to peel and kept on getting bigger and bigger. I went to our Samsung store and it had closed down (Pietermaritzburg). As the closest store is 100 kms away in Durban I only managed to come today and guess what I missed the warranty by 5 days! If they hadn't shut the store down then I would have had it fixed by now. </p> <p style="color: #555555;">Decision made by Praveer Seevaparsad..</p> <p style="color: #555555;">Not a happy customer as I just drove the 100 kms and it was a waste and I still have another year left to pay for my phone. This is my 4th Samsung and I've never had this problem before. </p> <p style="color: #555555;">This is an extreme circumstance because the store is no longer open in Pmb the capital of KZN. </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply19 May 2016, 05:49
Official

Hi Cheryl,

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.