1 reviews | Active since May 2016
Samsung
<p style="color: #555555;">After a few months my Samsung S6 screen started to peel and kept on getting bigger and bigger. I went to our Samsung store and it had closed down (Pietermaritzburg). As the closest store is 100 kms away in Durban I only managed to come today and guess what I missed the warranty by 5 days! If they hadn't shut the store down then I would have had it fixed by now. </p> <p style="color: #555555;">Decision made by Praveer Seevaparsad..</p> <p style="color: #555555;">Not a happy customer as I just drove the 100 kms and it was a waste and I still have another year left to pay for my phone. This is my 4th Samsung and I've never had this problem before. </p> <p style="color: #555555;">This is an extreme circumstance because the store is no longer open in Pmb the capital of KZN. </p>
Hi Cheryl,
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
Hi Cheryl,
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
