Samsung

I have a huge problem with Samsung SA. On February 9th 2016 I took in my Samsung note4 for repairs at the Samsung Care Centre in Constantia Kloof Roodepoort. My phone fell and the LCD cracked and needed to be replaced, before the LCD cracked my phone was working just fine as well as all cameras.<br> <br> On the 11th of February 2016 they emailed me a quotation charging me R6291.99, I rejected the quote because that's pricing for a new phone.<br> <br> When I collected my phone on the Saturday the 27th 2016, to my surprise my phone wasn't the way I had brought it in for repairs. The main screen or whatever they call it was completely detaching from my phone and had fingerprints beneath the screen. When I asked the lady from the collections department why it was like that, she answered me by saying they had to open the phone and put in an oven for observation. I understand that they had to do that, but I don't get why they had to give me back an even ****ed up phone then when I took it in. Please help me rectify this matter and I also don't get why they had to charge me that much money when Ifix isn't even asking for half that amount. That really was ****ty service 101