MR
Mo R
1 reviews | Active since May 2013
17 Apr 2024, 16:11
Samsung *********** !!
I placed an order with samsung and cancelled it. I received a cancellation confirmation stating that a refund will be done within 5 business days. The 5 days have already lapsed and when I contacted samsung they cannot give me answers.
I have been a loyal Samsung customer for many years and after this experience I doubt I'll be buying any samsung products.
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Samsung South Africa's replyOfficial
17 Apr 2024, 16:15Good day Mo,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply17 Apr 2024, 16:15
Official
Good day Mo,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM