1 reviews | Active since Oct 2016
SAMSUNG 4th TIME LUCKY
<p>I collected my cellphone on Saturday 14 January from Samsung. On Sunday 22 January it did EXACTLY what it did before the repairs - the screen froze. This was after the THIRD round of repairs done by Samsung and after they replaced LCD, software was upgraded and recently the Motherboard was replaced. Take that and add on all my emails, calls & having to go to your office and you have a very irate client who will NEVER buy a Samsung product again. </p> <p>I have been booking this phone is since August 2016, we are in 2017 already!!!!</p>
Good day Ilana,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers with reference number: *** division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regard
Samsung SA
Good day Ilana,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers with reference number: *** division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regard
Samsung SA
Will I receive feedback this year still? If so, please arrange collection and delivery - and like before I am again requesting the details of your Director's offices, they need to know what happens with the customer who buys their products.
Will I receive feedback this year still? If so, please arrange collection and delivery - and like before I am again requesting the details of your Director's offices, they need to know what happens with the customer who buys their products.