TR
Thqbo R

1 reviews | Active since Sept 2020

27 Jul 2021, 09:55

Samsung

Hi hello Peter,Me and my spouse bought a Samsung washing machine which they say we won a competition which includes sorbet,Mr D and so on,So we went to the option of Sorbet products,When I apply for pin the gave me on time around 2020 and they told me It's going to expire 2022,It was nice at first but when times goes on the it gives me problems to retrieve the voucher it went offline and if it's offline I forfeit that's where I got frustrated I send them emails they answer me after I forfeited a lot of months,I really don't like how they operated based on this and I will never recommend it to anybody else,totally failed me.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply27 Jul 2021, 09:57
Official
Good day Thqbo, 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung 
NM