1 reviews | Active since Mar 2021
Samsung
To say that I am utterly disappointed with Samsung's service, would be a huge understatement! I upgraded to the Samsung Note 20 Ultra 5g, with the promise from Samsung stating that with the upgrade I would receive a 32" Samsung television. We have received an email from Samsung confirming they had received the claim on the television on 7 December 2020 and we also received a reference number. On 10 February 2021 we were notified that the tv was added to the dispatch delivery list. Since then the claim magically disappeared and today ( 23 March 2021) for the umpteenth time we called the Samsung customer care where we were once again notified that our contact details were not on the spreadsheet list...if I am not mistaken, Samsung is an electronic company?? In short - Samsung DO NOT MAKE PROMISES TO YOUR CLIENTS IF YOU DO NO INTEND TO FULFILL YOUR PROMISES!! Utterly disgusted about how the whole situation was handled. I will definitely switch to Apple iPhone in future.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for your prompt response. I really hope this matter can be resolved ASAP, as I've been a Samsung client all my life. I would hate loosing my faith in your services over a promise/incentive not delivered. Thus, I look forward to hearing from you sooner than later.
Kind Regards,
Izanne Schutte
Thank you for your prompt response. I really hope this matter can be resolved ASAP, as I've been a Samsung client all my life. I would hate loosing my faith in your services over a promise/incentive not delivered. Thus, I look forward to hearing from you sooner than later.
Kind Regards,
Izanne Schutte
Samsung promised the television between 6 -8 weeks. And we are already on 14 WEEKS. We expected so much more from a global company such as Samsung. Several companies seems more and more lucrative to support.
Regards
Samsung promised the television between 6 -8 weeks. And we are already on 14 WEEKS. We expected so much more from a global company such as Samsung. Several companies seems more and more lucrative to support.
Regards