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pieter P

1 reviews | Active since Feb 2017

27 Feb 2017, 16:02

Samsung 48 inch tv

<p>Hi I went onto the Samsung Warranty site and reportd my 48 inch Smart TV faulty on Wednesday already, they promised they would send someone, I waited till Friday, phoned them again, they said Saturday, I phoned again and they said Monday, Now I called again and nobody has come to look at my TV</p>

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Replies (3)
Samsung South Africa
Samsung South Africa's reply27 Feb 2017, 18:52
Official

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.

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pieter P's update04 Mar 2017, 09:38
Reviewer Update

Hi No senior customer service has called me, my TV is still broken

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pieter P's update22 May 2017, 10:30
Reviewer Update

Samsung came and fixed my TV, Thanks