NM
Nomzamo M
1 reviews | Active since Aug 2019
13 Jun 2021, 19:56
Samsung 43"uhd crystal smart tv must fall
Hello there, I have recently had my insurance replace Samsung TV to the 43" uhd crystal smart tv, now the problem is that the TV does not take dstv channels, it only allows the 4 SABC TV channels. I have had 2 accredited dstv installers come to my house, they both confirmed that there is a problem with the TV itself. I have 2 other Samsung TV in the house, they've never given this problem. I have tried reaching out to Samsung South africa to no avail. The current software version of this TV is 1420. I am now stuck with a TV with only 4 SABC channels, this has become nightmarish. Please help.
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Replies (2)
Samsung South Africa's replyOfficial
14 Jun 2021, 07:27Good morning Nomzamo,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply14 Jun 2021, 07:27
Official
Good morning Nomzamo,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
NM
Nomzamo M's updateReviewer Update
14 Jun 2021, 17:57No contact has been made, I've called ***4, I'm sent from pillar to post.
NM
Nomzamo M's update14 Jun 2021, 17:57
Reviewer Update
No contact has been made, I've called ***4, I'm sent from pillar to post.