1 reviews | Active since Oct 2013
Samsung 3K microwave breaks after 2 years Samsung refuses to fix!!
I bought a samsung microwave in 2019 for R3000 i used the microwave and it was fine all along nothing unusual, then it stopped heating, i then sent samsung an email to get assistance and they directed me to a center in Garsfontein where i can take my microwave, i took it there and was quoted an amount of R900 i then sent samsung about this and they told me the warranty is only for the inside of the microwave and mostly just send me emails that are a mess and don't make sense, you literally have to look for the answers, i don't find it understandable for me to have to fix a microwave after 2 years having had bought it for R3000 this is clearly a factory fault as the microwaves high voltage vase and magnetron is faulty im very disappointed with the lack of service i got from Samsung as a whole and mainly in the product itself i was so confident in their quality of products, i wont be buying their products ever again.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
