MN
Monx N
1 reviews | Active since Sept 2019
22 Sept 2019, 05:08
Samsung
I bought a fridge at Samsung store in Clearwater mall which is less than a month and started to give me a problem and we contacted Samsung but they don't want to exchange it and did confirm that it has a problem but still they don't want to change it instead they keep on sending technician but nothing it's done. After they told me that they will escalate this problem to VOC that's it. I'm now still stuck with this fridge. It means I lost my R8000.00
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
22 Sept 2019, 05:11Good day Monx
Thank you for raising your query with us.
We have escalated your concerns and our Voice of Customer will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^TL
Samsung South Africa's reply22 Sept 2019, 05:11
Official
Good day Monx
Thank you for raising your query with us.
We have escalated your concerns and our Voice of Customer will be in contact with you to discuss the issues you have raised.
Kind regards,
The SamsungSA Team:^TL
MN
Monx N's updateReviewer Update
22 Sept 2019, 05:50I am tired of hearing about escalating to the Voice of customer because nothing has happened I'm stuck with the fridge that is making unbearable noise. It's less than a month but no one wants to assist me
MN
Monx N's update22 Sept 2019, 05:50
Reviewer Update
I am tired of hearing about escalating to the Voice of customer because nothing has happened I'm stuck with the fridge that is making unbearable noise. It's less than a month but no one wants to assist me
MN
Monx N's updateReviewer Update
23 Sept 2019, 10:03Samsung has promised to escalate the issue of my fridge on Voice of customer but instead I just received a call from their technician department telling me that there's nothing they can assist me with. Is it how Samsung treat their customers? Please help Hello Peter
MN
Monx N's update23 Sept 2019, 10:03
Reviewer Update
Samsung has promised to escalate the issue of my fridge on Voice of customer but instead I just received a call from their technician department telling me that there's nothing they can assist me with. Is it how Samsung treat their customers? Please help Hello Peter