1 reviews | Active since Jun 2018
SAMSUNG= ****
I Purchased a SAMSUNG 19kg top loader 3 months ago from OK furniture online. What a load of junk neatly wrapped in a box. Worst Purchase ever!! Since purchase it has been staining my clothes with dark oil stains. I thought I must be mistaken and decided to first soak my clothes then wash it, however this did not help. I was closely monotoring the Machine closley just in case I was wrong. The thing then stopped working altogether. Samsung, after assesing the machine, now claims there's a foreign object stuck inside the machine and I need to cover repair cost. I refused as it has been faulty since purchase and have reached out to OK Furniture and Samsung but they've refused to assist. This machine is useless, a so called "smart" machine but absolutely useless. I advised them I will pay for the repair if they can prove it broke down due to my negligence. They must think clients are fools. I There is now way a foreign object can go inside the machine with normal use as it is a sealed drum with hardlt any space between the drum and actual machine. I have now also noted previous complaints on various websites about the same useless washing machine. What ever happened to Samsung being a "reputable"brand. They are con artists and a total *******. SHAME ON YOU SAMSUNG!!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;KK
