Samsung 32inch TV ***** by the company

I purchased a Samsung note 20 ultra from mtn in October 2020 cause of the special Samsung was running where you get a 32 inch Samsung TV free. I submitted my claim in October 2020 and in the beginning of November 2020 I received an email to redeem the TV I did that and uploaded my son's tv license details cause he has TV license for the property. In the email it said a courier company will be in touch. From then I did not receive any feedback I kept calling but each time an agent assisted me I was given different stories from then till now I spoke to the following agents veron, Micheal, Devan, Nomonde, Dimakatso, Dumisa, Sinawo, bokang, and the so called manager named Given. First I was told that the verify department did not verify the documents, then I was told I need to purchase TV license on my name which I did not understand cause a TV license can be valid for one property for how many amount of TV's. But I did go and purchase another TV license on my name then I was told that I will get another link to claim the TV again not sure why but no link came I last asked to speak to a manager I spoke to Given. Given informed me that I will get my order but I can't be given a time frame cause they not sure who is handling my claim I then asked this so called manager to send this in an email form which she refused we are now in 2021 I always supported Samsung but they now seem to be a bunch of ******* with empty promises. I was contacted by Samsung escalation department after my last review on hellopeter. I was contacted by an agent named vaughan. He said I need to re send all my documents however at the time my mum just had passed away I was dealing with the funeral arrangements I had received a call back from vaughan requesting documents I told him about the tragedy in the family and at the time that was the last thing on my mind to sort out, 3 days later I get an email from vaughan saying he will close the matter as he requested documents and I did not send. I sent the documents same day a week later I call him he tells me he did not receive the documents I sent it again its been 3 weeks now and no response I called him yesterday and he said I will get the TV but he can't give me a time frame? Is this what we have to deal with after spending our hard earned money? This was in October 2020 we now in March 2021 how long more must I wait for this time frame? I told him to send me an email stating that however he can't? Is samsung doing false advertising? I won't advise anyone to purchase from Samsung disgusting service I have purchased many items however I will change my brand