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GERT R
1 reviews | Active since Jul 2019
15 Jul 2019, 19:35
Samsung
This must be the most dissatisfied I have ever been with Samsung. I took a contract with a MTN,Samsung Galaxy S10+ is the phone that I took. When I got the phone I got a voucher and a free gift. The store manager helped me to redeem the voucher and the gift, now this has been more than 3 months ago and all I got was the voucher. I have phoned Samsung and the store which I got the phone from, I have sent emails and still have not received my ear buds. It is costly to keep phoning and sending emails and get no reply. I have used Samsung products all my life and now that I have an expensive product thay just dont seem to care.
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Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
15 Jul 2019, 19:43Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MC
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MC
Samsung South Africa's reply15 Jul 2019, 19:43
Official
Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MC
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MC
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GERT R's updateReviewer Update
15 Jul 2019, 19:51It is sad that I had to write about Samsung on a platform like this, after all the money and time I spent telling everyone that Samsung is the best ever. Maybe I made a mistake. But let's see what happens now?
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GERT R's update15 Jul 2019, 19:51
Reviewer Update
It is sad that I had to write about Samsung on a platform like this, after all the money and time I spent telling everyone that Samsung is the best ever. Maybe I made a mistake. But let's see what happens now?
Samsung South Africa's replyOfficial
15 Jul 2019, 20:15Good day Gavin
Herewith your reference number:
***
SamsungSA:^AH
Herewith your reference number:
***
SamsungSA:^AH
Samsung South Africa's reply15 Jul 2019, 20:15
Official
Good day Gavin
Herewith your reference number:
***
SamsungSA:^AH
Herewith your reference number:
***
SamsungSA:^AH
GR
GERT R's updateReviewer Update
15 Jul 2019, 20:22My name is not Gavin! It is Gert J Rudolph
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GERT R's update15 Jul 2019, 20:22
Reviewer Update
My name is not Gavin! It is Gert J Rudolph