Samsung ****

I bought Plasma TV some time ago. It worked well but developed a black line down the center of the screen. I spoke to a person at the Samsung shop in the Somerset West Mall. The response is that I should take it to Liptronics for a quote to have it repaired. Result is "Sorry no parts available anymore"

Bought a Samsung Frame 55" Tv at an auction. The TV was manufactured in July 2017 and released is SA in 2018. The warranty was for 2 years from date of manufacture or date of purchase. I could only provide the proof of purchase at the auction house which mean that the warranty run from date of manufacture. This was confirmed by Liptronics on at least 3 occasions.

The Frame TV started giving problems and a staff member of Samsung visited my house and saw himself what the problem was.

The end result is that I took the TV to Liptronics on 26 April 2019. A phone call on 29 April confirmed the warranty but also provide me with a quotation of about R4 800,00.

No response for several weeks and I end up driving to the shop. Once again the owner confirmed the warranty of 2 years from date of manufacture. I was informed on 30 May that the parts, if locally available, will have the TV repaired in 2 days. This was confirmed on 31 May after Liptronics met with Wayne Peters and phoned me.

On 4 June I went back to Liptronics and were told that the warranty does not apply?

What now?

I sit with 2 large TV's and not one is working properly

Is this service - NO Is this a quality product - NO Is this a brand that stand by its promises - NO Is this a brand that I will recommend - NO Is this something that I will buy again - NO Is this a message that I will use in the media - YES