Samsung.

I took my phone in for repairs to Samsung Tygervalley last Friday because it just didn't want to go on, firstly the gentleman working there looked as if I was disturbing him with my query. After filing in the form, him assessing the phone to see if they was any damage on the outside of the phone(there were none) he told me the repair would take "up to 5 days but it could be less". Which I was very happy with. then called to Check up on the process with Samsung Tygervalley on Wednesday the 30th of Jan 2019, as the gentleman said 5 working days or less. Customer service then advised me it is with wefix and will be ready before or by the end of the week. I know it is not the end of the week yet. I then called 'we fix' today he 31st of Jan 2019 with the reference number CWSA171697 and asked then how far the phone is the agent then advised me that the phone has been assessed and they are waiting on parts for the phone which could take a WEEK OR a MONTH. I then asked her what was wrong with the phone was it something I did or how the phone was manufactured, to which she confirmed it was the phone itself. I then called Samsung very irritated which im sure I spoke to the same gentleman who said I could get it on Friday or Monday? I then asked him why Samsung simply doesn't replace the phone as the fault was theirs to which he had no answer. The reason for this review is do not give a date or time frame for when you expect something to be done if you are not the technician and have no idea how long the phone is going to take to be repaired or what is wrong with the phone. I was very happy with Samsung and the phone until these events occurred. Why cant Samsung replace the device as it was a manufacturing error causing this???????????????????????? what if they fix the phone and the same thing happens????????????????????????????????????/ Why are the customer service agents unfriendly and unhelpful??????????????????????? Now im sitting without a phone because of something that should not have happened for such a reputable brand. Luckily the phone is still under warranty but what happens should it be out of warranty and the same thing happens because they couldn't put a phone together correctly the first time.