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Susan H

1 reviews | Active since Oct 2021

18 Nov 2022, 22:12

Samsung 21+....Total waste of hard earned money

I bought a Samsung S21+......A very expensive cell phone.....this was the biggest mistake of my life.....This expensive phone...switch on and then start again....by himself.....not once.....but 3, 4, 5 times ..every now and then..... took it to Samsung in Somerset Mall....the answer...they must sent the phone to Cape Town....unfortunately I need my phone for pin codes at work....so I took my phone to Cape Town self..according to the technician...this is the 2nd Samsung 21+ thats doing this.....so he fixed it....phone is under guarantee.....then came all the way back to Gordonsbay.....work well for a while...and suddenly again...shutdown and start again...what a waste of my hard earned money.....consider before you buy a Samdung...total waste....absolutely not happy

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Replies (1)
Samsung South Africa
Samsung South Africa's reply19 Nov 2022, 06:33
Official
Good day, Susan,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Kind Regards, 
Samsung ZA
;^NP