NT
Nakita T
1 reviews | Active since Mar 2021
16 Mar 2021, 12:52
Samsung
Good day.
We have been struggling with cell C for month's. We logged a return for an item in January, only in February did they collect the product. It's now March and no return or refund has been made.
It is a uv light and charger. We have called numerous times and we keep getting the same feed back that it was been escalated.
Please can someone assist us
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Samsung South Africa's replyOfficial
16 Mar 2021, 13:01Good day Nakita,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply16 Mar 2021, 13:01
Official
Good day Nakita,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS