JJ
Jan J
1 reviews | Active since Nov 2025
10 Nov 2025, 16:18
Samsung 15 Top loader - 7 month old Samsung warranty denied
Appalling quality and warranty service. Our Samsung Top Loader suffered a Motherboard failure after just 7 months. Despite being under a 24-month warranty, Samsung/their service partner denied the claim, citing 'commercial use' because it’s in a small guesthouse. They want to charge us R4464.30 for a machine that clearly failed due to a defect. A seven-month lifespan is unacceptable. Avoid if you expect durability or honest warranty service.
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Samsung South Africa's replyOfficial
10 Nov 2025, 16:20Good day Jan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^;NM
Samsung South Africa's reply10 Nov 2025, 16:20
Official
Good day Jan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^;NM