1 reviews | Active since May 2021
Samsung
Last year October 2020 I bought a Samsung Galaxy Note 20, @ East rand mall I was supposed to get 32inch Samsung TV as well, and I told the lady who was helping me that I don't have a TV license and she said to me even if the TV license it's not under my name it's ok, if its valid, I send everything they wanted for my TV application and send me a reference that my application has been approved I will get my TV after 4 to 5 weeks, I called them after 3 months asking about the TV they said I will get my TV soon they still busy with deliveries, now its August 2021 they changed the story they telling me that my TV license it's not on my name I can't get the TV and I told them that the lady who was helping me she said I can get the TV even if it's not under my name, I bought that phone cos of that TV now I can't get it, u guys are making advert cos u want sales, u failed me Samsung I've called more than 10 people from Samsung everyone is tell me a different story
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
TM
