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Sudley T

1 reviews | Active since May 2019

05 Jul 2023, 14:18

SAMSUNG 10 YEAR WARRANTY Lies - Stay Away - Spares only available for 5 Years

I bought a SAMSUNG Refrigerator from Ivan's Cook / Sleep / Visual in Claremont Cape Town in 2016. Cost of fridge R45999.99 at the time. Now this would make me believe this to be the "Rolls Royce" of fridges for the average working person, right? Well hang on before you make that assumption, as I did, and now regretting it. So on SAMSUNG appliances, you will see there is a sticker on the front, stating a 10 Year Warranty on Invertor / Motor in this instance. Again the average person would think, 10 Year Warranty, surely the manufacturer trusts their build quality. Well fast forward 7 years later, the PC Board + Invertor is shot and needs replacement, based on the Liptronics (Samsung subcontractor) technician sent to my premises. They cannot fix the fridge because SAMSUNG DOES NOT have said spares. I call SAMSUNG CALL CENTRE, and yes its true, no spares available. A Case Manager by the name of STEVEN calls me to say that they have closed my case, as they DO NOT have spares, as they ONLY CARRY SPARES FOR 5 YEARS of a model, if it is not the part on the sticker. I argue but what about the Inverter as per 10 Year Warranty Sticker then? Surely this is FALSE ADVERTISING to the ordinary man? Sir, your fridge was manufactured in 2014, installed by a SAMSUNG technician in 2016, but we need your invoice for date of purchase. I cannot find my invoice, but if fridge was manufactured in 2014, and fitted by SAMSUNG technician at my premises in 2016, it is still within 10 YEAR WARRANTY. We DO NOT have spares, and without your invoice, you have NO CLAIM. Thank you SAMSUNG, thank you STEVE! I will now make it my life's mission to tell everyone I can about SAMSUNG NOT HAVING SPARES, and their 10 WARRANTY SHAM! If anyone reads this, please tell me if I'm the @ - hole?

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Replies (2)
Samsung South Africa
Samsung South Africa's reply05 Jul 2023, 14:20
Official
Good day Sudley
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
Samsung ZA
^:NM 
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Sudley T's update06 Jul 2023, 12:41
Reviewer Update
So Samsung replies again, they do not have the parts to repair Refrigerator which comes with a 10 YEAR Warranty on the Inverter motor, date of manufacture is 2014, meaning year 9...so to get out of it, I don't have an invoice, so they won't honour their warranty