CV
Casandra V
1 reviews | Active since Aug 2015
22 Jan 2021, 08:35
Samsun South Africa - Free TV Update
An update on my last review. Samsung South Africa, have at least been consistent in their ability to deliver on their actions - which is nothing! In the last 4 days, I have been contacted by 4 different agents all promising to escalate an already escalated situation. Clearly, the left hand doesn't know what the right hand is doing here. Nobody knows anything about anything.... it's laughable.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
22 Jan 2021, 09:10Good Day Casandra
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's reply22 Jan 2021, 09:10
Official
Good Day Casandra
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's replyOfficial
22 Jan 2021, 15:00Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
Samsung South Africa's reply22 Jan 2021, 15:00
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM