Samsun Service

I recently moved from vodacom to Cell c after My wife have been very happy with them. I also have been a Saumsum client for the last 10yrs - Nokia was a bad experince I got the new Samsung J4+ Core and less then 2weeks the bluetooth function does not work - google the problem and they say Yes, its problem on the phone. I took it back tou cell C Soneike and they give me phone will my new phone is send in for 'repairs" 5weeks later Paid the first bill but no new phone I got it back. Now less then month later the bluetooth function does not work again. Ive tried to login on the Samsung "fancy" website but do you think I can make it Do you think I can get my problem to the supplier of this "great product to be - No feedback. Im also in retail and if this is the service and back up service im getting from a "world leader" in phones Then I will tell all my client to stay away from Samsung

Anybody from Samsung proof me wrong and come to the party and show you are beter then the rest Gladly wait to hear from Samsung south africa