Samsumg Customer Care is completely lacking in Durban.

Samsung customer care in Durban is anything but. I contacted the number from the official website (Samsumg Customer Care Repair Centre - ***) on the 27th December 2020 and was given another number to call ***). I was unable to through until the 4th of January 2021. I will give them a bye for the festive season, but it doesn't get any better. When I was eventually able to hold of someone, they promised to send a technician to repair my dishwasher. The technicians duely arrived (but not on the day arranged), ****ed around for 2 or 3 hours giving the distinct impression that they didn't actually know what they were doing. Dismantled the machine, put it back together, didn't fix it, they didn't have the part they needed, even though I had described the issue in detail with the person on the phone. They left saying they'd come back the next day with the part. That was two months ago. In the interrim I have tried contacting any and everyone to no avail, I have not had much response from anyone. Contrast this to Defy, that when I had an issue with my fridge, sent a technician the same day, who had all the parts he needed as they had actually listened to the description of the issue. You can be damn sure that when the time comes to buy any other household appliance it is definitely NOT going to be a damn Samsung.