sS
shannon S
1 reviews | Active since Feb 2016
24 Apr 2023, 10:51
Samsumg 70' Smart TV broken LCD twice in one year.
Bought a Samsung 70' smart T.V 2 years ago.. 1 year later the screen/ LCD stopped working and Samsung came out to replace the screen (t.v still in its warranty period) now exactly a year later the exact same problem the screen/ LCD has stopped working (now 1 month out of its Warranty) Samsung refuse to cover anything and say they only have a 6month Workmanship garrentee and no garrentee on the screen they replaced. There was clearly an issue with the t.v that it's now broken twice in a period of a year and Samsung refuse to do anything about it as its 1 month out of its warranty and they give no warranty on the screen that they have replaced, there is clearly an issue with the TV.
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Replies (1)Samsung South Africa's replyOfficial
24 Apr 2023, 10:52Good day Shannon
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply24 Apr 2023, 10:52
Official
Good day Shannon
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
