KM
Kelebogile M
1 reviews | Active since Feb 2021
19 Feb 2021, 20:58
Samsum voucher promotion denied
I did an upgrade at MTN Matlosana Mall in December for Samsung Galaxy Note 20 ultra. I was motivated and attracted to change to SAMSUNG due the promotion that they had at the time, upon receiving the phone I redeemed the voucher under Samsung Members app and the prize was a 32" Samsung TV. I was told that the TV will be delivered in 8 months however to date there is still no TV nor any communication regarding it and when doing a follow up with Samsung I am told that there was never such a promotion and that I must contact my retailer. This is ******** and unacceptable. I am writing to confirm if did Samsung knowingly misled/ **** to customers in oder to get them to buy their phones?
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Samsung South Africa's replyOfficial
19 Feb 2021, 21:10 Good Evening Kelebogile,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's reply19 Feb 2021, 21:10
Official
Good Evening Kelebogile,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS