Samsugn Galaxy ear buds claim ***V53U

Good day Please find below my story: • I purchased on the 31st January 2021, cash, a Samsung Galaxy S21 plus at Woodlands Vodacom store. • I lodged online a claim for so called ear buds free gift on the 5th February. • After weeks of quietness, I decided to call Samsung and see what is happening with my claim when I find out that is a mismatch between the receipt from the store and my IMEI phone number. • Since then I called, and called Senzo ( who promised an escalation for validation. Never heard again from him! • Precious who promised a great response. Never heard again from her. • I lodged an email online , please see rejected claim again attached. • I spoke to Kevin , never heard from him ever again! • I chatted to Nonhlanha online as per printed chat attached( I saved it as nobody believes me at this stage what I have to go through as a customer who paid R20,000 for a phone in order to get my ear buds! He/she advised me that I must go back to the shop where I purchased the phone, which I did. • I went desperately to the Vodacom shop in Woodlands, where OG one of the sales rep, contacted Samsung and I received Neo Molepo’s email address. OG even issued another receipt saying to take photos with the box of my phone which anyway I emailed and previously yourselves with no response other than my claim has been rejected again. • I was in chat on Facebook with Nichole and followed her instructions to email : *** , no response notsoever! I attached in my emails as follows: • Copy of the receipt from the store. • Photo of my phone box. • The screenshot of the IMEI from my phone. • The online chat. • The claim done on the 5th February . What else must a customer threated this way must do to received what I am entitled to as per your adverts?? Your promo ends on the 14th March and for almost 6 weeks I am struggling to get a response from you!