SamSucking Us for a Ride

I purchased online a launch package Vodacom S20+ with free galaxy bud+ qualifying in early March 2020. Confirmation done on 16th, delivery of phone was done on 18th and Samsung Member App downloaded, registered and galaxy bud claimed and claim validated. On 24th confirmation correspondence for delivery received from . Samsung. On 6th April, sms correspondence that they will be unable to deliver to the current lockdown regulations. Post lovel 3, i pursue Samsung Customer service for a follow up, and am received with either numerous dropped calls or please 'use your cit number to track you parcel". I also ran a dual process by sending emails and the ********** reference to terms and conditions referencing is appalling. SAMSung, get you house in order. I want my earbuds, in working condition or at least a samsung voucher to the value and stop with these theatricals.