CR
CHRISTELL R
1 reviews | Active since Jul 2021
23 Aug 2021, 21:11
Samsang electronics - No service
In October 2020, I took out a contract with Vodacom. In store a Samsung consultant assisted me to apply online for my free earbuds. After numerous attempts in store, email and telephone calls for the past 10 months, no satisfaction as to when I will receive my free earbuds.
Shocking to say the least!
Such poor service from an International company is definately unacceptable
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Replies (1)
Samsung South Africa's replyOfficial
24 Aug 2021, 07:50Good morning Christelle,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply24 Aug 2021, 07:50
Official
Good morning Christelle,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS