KP
Karen P
1 reviews | Active since Jun 2019
11 May 2023, 14:53
Samsang 🤬🤬🤬
Samsang don't even deserve 1 star review I trade in my note 10 , and as part of the trade in promotion they was supposed to pay Regener8 group, my money. Received a email 2 days ago with some lame excuse that Samsang didn't pay them yet, with Samsang saying. The campaign has been such a success that we have run into a bit of a backlog. Samsang how is that even possible and fair to people already waiting 20 business days for their money. Now I have to wait 7 to 10 Business days again if I'm lucky or i will , just get more lies. Don't trade in your selphones
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Samsung South Africa's replyOfficial
11 May 2023, 14:54Good day Karen
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply11 May 2023, 14:54
Official
Good day Karen
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM