JF
Jorge F
1 reviews | Active since Jun 2019
21 Jun 2019, 10:29
Samnsunbg terrible service
Note 9 not charging. delivered the phone to be repaired on the 18th June. still no news or feedback 3 days later. called to find out status and was told still waiting for spares; just not acceptable. Also service centre attendant totally unprofessional
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Replies (2)
Samsung South Africa's replyOfficial
21 Jun 2019, 10:30Good day Jorge
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's reply21 Jun 2019, 10:30
Official
Good day Jorge
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's replyOfficial
21 Jun 2019, 11:44Good day Jorge
Herewith your reference number:
***
SamsungSA:^LZ
Samsung South Africa's reply21 Jun 2019, 11:44
Official
Good day Jorge
Herewith your reference number:
***
SamsungSA:^LZ