Same problem within a year

1st lodged my complaint on 4/11/13 after getting nowhere with Samsung since 15/10/13. Bought a Samsung w/machine for R10000 & in under a year, there was a motor error. Took them 2 mnths to sort it out. Dec 14, the same error occurred. Wasn't until Jan 15 that I got someone to listen to me. I was told the machine was out of guarantee (bought Nov 13). Though it had taken them AGES to sort it & I'd had to get a new one, they wouldn't help me. ONLY because of their TERRIBLE service & that they take EXTREMELY long was it out of date! Also, how can it be out of date when it was a new machine I got in Dec 13? After MANY calls, they sent someone on 26/02/15 who said it's a motor error (10 yr warranty) & they'd be in touch. I heard NOTHING, so I contacted them on 9/3/15 & was told that they were getting the report & would provide me with feedback. I'm STILL waiting. Their SLOW & TERRIBLE service hasn't improved since my last interaction. It's gotten WORSE. I'm made to feel as if I'm the one at fault. This can't go on forever. I don't have the funds for ongoing laundry costs & I shouldn't be treated so badly after spending so much money on their machine. But lesson learnt. NEVER again!